Shipping policy

Shipping

Ready-to-ship watches include free insured, tracked shipping to US addresses. International shipping is not included in this policy; contact jason@stoictimepieces.com before placing an order for an international destination.

Dispatch and tracking

We dispatch ready stock within two business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. We’ll email the tracking information when your order ships. Dispatch time is separate from the carrier’s delivery estimate.

This dispatch promise applies to ready stock only. Personalized, commissioned or future-release pieces need a separate delivery schedule agreed before purchase. If we can’t meet the dispatch time, we’ll contact you and offer cancellation and a refund before shipment.

Insurance and delivery issues

We choose a tracked carrier service and insure the shipment for the watch’s purchase value. If a package is lost or arrives damaged, contact us promptly. Keep the packaging and any photographs of damage. STOIC will coordinate the carrier or insurance claim and arrange a refund or an agreed replacement when the order is lost or damaged in transit.